Privacy Policy

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Chapter One Realty

Last updated: 19 December 2025

 

1. Introduction

Chapter One Realty (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, including through our website, email, telephone, and messaging platforms such as WhatsApp.

We process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR).

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2. Who We Are

Business name: Chapter One Realty
Business type: Real Estate / Property Services
Contact email: info@chapteronerealty.com
Contact phone: +90 548 845 80 88

If you have any questions about this Privacy Policy or how your data is handled, you may contact us using the details above.

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3. Information We Collect

We may collect and process the following personal data:

• Full name

• Phone number

• Email address

• Property enquiry details

• Message content sent via email, contact forms, or messaging platforms (including WhatsApp)

• Any information you voluntarily provide to us

We do not collect sensitive personal data unless explicitly required and provided by you.

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4. How We Collect Information

We collect personal data when you:

• Submit an enquiry through our website

• Contact us via email or telephone

• Communicate with us via WhatsApp or other messaging platforms

• Engage with our marketing or property listings

• Become a client or property owner we manage or represent

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5. How We Use Your Information

We use your personal data for the following purposes:

• Responding to property enquiries

• Providing real estate and property-related services

• Communicating with you about viewings, listings, or services

• Customer support and relationship management

• Marketing communications (where lawful and consented)

• Legal, regulatory, and business administration purposes

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6. Communication via WhatsApp and Messaging Platforms

We may communicate with you via phone, email, SMS, or messaging platforms such as WhatsApp where you have contacted us or where communication is relevant to your enquiry or services.

Messages may be processed using third-party service providers, including Meta Platforms, Inc. (WhatsApp) and customer relationship management or automation tools, solely for communication and service delivery purposes.

We do not sell or misuse messaging data.

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7. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

• Your consent

• Performance of a contract or steps prior to entering a contract

• Compliance with legal obligations

• Legitimate business interests (such as responding to enquiries)

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8. Data Sharing & Third Parties

We may share your personal data with trusted third parties only where necessary, including:

• Messaging platforms (e.g. WhatsApp / Meta)

• CRM or automation providers

• IT and website service providers

• Legal or regulatory authorities where required by law

All third parties are required to handle your data securely and lawfully.

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9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

When data is no longer required, it is securely deleted or anonymised.

 

10. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

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11. Your Rights

Under data protection laws, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent at any time

• Lodge a complaint with a data protection authority

To exercise your rights, please contact us using the details above.

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12. Cookies & Website Data

Our website may use cookies or similar technologies to improve functionality and user experience. You can control cookie preferences through your browser settings.

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13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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14.User Data Deletion

Chapter One Realty respects your privacy and your rights regarding personal data.

If you wish to request deletion of your personal data collected through our website, contact forms, or WhatsApp communications, you may do so at any time by contacting us using the details below.

How to request data deletion:

• Email: info@chapteronerealty.com

• Subject line: Data Deletion Request

Please include your name, contact details, and the type of data you would like deleted. We will process valid requests within 30 days, in accordance with applicable data protection regulations.

Some data may be retained where legally required or for legitimate business purposes.

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15. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Chapter One Realty
Email: info@chapteronerealty.com

Phone: +90 548 844 48 48

WhatsApp: +90 548 845 80 88